Summary: Due to the digital nature of IPTV reseller credits and panel access, all purchases are generally non-refundable once the panel is activated and credits are loaded. However, we assess each case fairly and will work to resolve genuine issues.
1. General Policy
IPTVReseller.store, your IPTV Reseller platform provider, provides digital services in the form of reseller panel access and credit allocations. Because these are digital goods delivered immediately upon payment, all sales are final as a general rule.
However, we understand that issues can arise and we are committed to resolving them fairly. If you experience a problem with your panel or credits, contact us via WhatsApp or email before initiating any payment dispute.
2. When Refunds May Be Considered
We may consider a refund or credit replacement in the following limited circumstances:
- Non-delivery: If your panel credentials were not delivered within 24 hours of confirmed payment and our team is unable to resolve this promptly.
- Technical failure: If the panel is completely non-functional for an extended period (more than 72 consecutive hours) due to an issue on our side, not a client's internet connection or device.
- Duplicate payment: If you were charged twice for the same order due to a payment processing error.
- Incorrect pack delivered: If you received a different credit quantity or panel tier than what you ordered and paid for.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- You have accessed the panel and used one or more credits.
- You changed your mind after purchase.
- A client of yours is dissatisfied — client relationships are the reseller's responsibility.
- Your account was suspended due to a breach of our Terms and Conditions.
- Service interruptions caused by third-party factors (ISP issues, content licensing changes, force majeure).
- You purchased credits and have been unable to sell them — this is a business risk inherent to the reseller model.
4. How to Request a Refund
To request a refund, contact us within 7 days of the issue arising:
Include your order details, payment reference, and a description of the issue. We aim to respond within 24 hours and resolve all refund requests within 7 business days.
5. Payment Disputes
We strongly encourage you to contact us directly before initiating a chargeback or payment dispute. We are responsive and always willing to find a fair resolution. Unjustified chargebacks will result in immediate account suspension and may be contested.
6. Contact
For refund enquiries: info@iptvreseller.store