The right WhatsApp message at the right moment converts prospects into clients, keeps clients renewing, and turns clients into referral sources. This guide gives IPTV Resellers complete, copy-paste message templates for every sales scenario — with guidance on when and how to use each one.
Table of Contents
How to Use These Scripts
These templates are starting points, not verbatim scripts. Personalise every message with the recipient's name and any specific details you know about them. A personalised message converts at 3–4× the rate of an identical copy-paste to everyone. Replace [name], [amount], [date], and [device] with actual details.
Save frequently-used scripts as WhatsApp Business quick replies (Settings → Business Tools → Quick Replies) to send them with a single "/" shortcut.
Cold Outreach Scripts
Personal Network (You Know They Pay for Sky)
"Hey [name]! Hope you're well. I know you pay for Sky Sports — I've been running an IPTV service and wanted to offer you a free 24-hour trial. Same channels, loads more content, £12/month. No payment needed to try it. Would you want to test it this weekend? "
Community Facebook Group Response
"Hi [name]! Yes, happy to explain. I provide a premium IPTV service — all Sky Sports, TNT Sports, UK free-to-air, plus international channels. Works on Firestick, Android, TV — whatever you have. Free 24-hour trial available, no payment required. What device do you watch on?"
WhatsApp Status Enquiry Response
"Hi [name]! Thanks for getting in touch. The service includes all Sky Sports channels, TNT Sports, BBC, ITV, Channel 4, plus 28,000+ international channels — VOD library included. Monthly from £12, no contract. I can set you up on a free 24-hour trial whenever suits you. What device do you have?"
Trial Delivery Scripts
Standard Trial Delivery
" Your free trial is ready! (runs for 24 hours from now)
Server: [URL]
Username: [user]
Password: [pass]
Setup guide for your [device]: [link]
Let me know when you're watching — enjoy! If you need any help with setup, just message me "
Event-Timed Trial Delivery
"Perfect timing for [event name] this weekend! Your trial:
Server: [URL] | User: [user] | Pass: [pass]
[Event] is in the Sports section → Sky Sports [channel] or TNT Sports [channel]. Setup guide: [link]
Enjoy the match! Message me if you need anything "
During-Trial Check-In Scripts
Early Check-In (2-3 hours in)
"Hey [name], how's it going with the trial? Found the sports channels okay? "
If They Are Having Issues
"Sorry to hear that — let's get it sorted. Can you tell me: what device are you on, what app are you using, and what exactly is happening? I'll fix this for you."
Conversion Scripts
The 1-Hour-Before-Expiry Message
"Hey [name], your trial expires in about an hour! How did you find it?
If you want to keep it going:
• 1 month: £12
• 3 months: £30 (save £6)
• 6 months: £55 (save £17)
Just let me know and I'll have it sorted straight away "
After Positive Trial Comment
"Brilliant, really glad you're impressed! Most people go for 3 months at £30 — saves £6 and means you're covered until [date+3]. Want me to sort that?"
Renewal Scripts
7-Day Renewal Reminder
"Hi [name], just a heads up — your IPTV subscription expires on [date]. All good to renew? Happy to continue with another month (£12) or sort you 3 months for £30 if you'd like a better rate "
Day-Before Renewal
"Hey [name], your subscription expires tomorrow — don't want you to miss anything this weekend! £12 for a month or £30 for 3. Send payment when ready and I'll extend straight away "
Payment Details Message
"Payment details:
Sort: [XX-XX-XX]
Account: [XXXXXXXX]
Name: [Your Name]
Ref: [client name] IPTV
Amount: £[X]
Message me as soon as you've sent it and I'll extend your subscription straight away "
Quick Objection Response Scripts
"Is it legal?"
"Good question — IPTV is a legal technology, same as Netflix or iPlayer (internet-delivered TV). The content licensing question is more complex, which is why I always say: do your own research and make your own call. Millions of UK households use similar services. A free trial costs nothing — try it and decide."
"Found it cheaper"
"Definitely options out there at lower prices — the difference usually shows during live sport when cheaper servers get overloaded. My service uses better infrastructure and I'm personally available if anything goes wrong. Try the free 24-hour trial and compare — you've got nothing to lose."
Referral Request Scripts
After First Month
"Really glad you've been happy with the service! Quick one — is there anyone in your family or friends who pays a lot for Sky or streaming? Happy to set them up on a free trial. If they sign up, I'll add a week to your subscription as a thank you "
Win-Back Scripts
30 Days After Lapse
"Hey [name], hope you're well! I noticed your subscription ended last month — no worries at all. If you ever want to come back, first month at £10 as a welcome back offer. Big [sport event] coming up this [weekend/month] if that's of interest "
More in: Sales & Marketing
Frequently Asked Questions
Change the opener based on what you know about the person — reference their specific sport, their last conversation, or something personal. Replace 'Hope you're well' with 'Hope the family is doing well' or 'How did the match go last night?' for clients you know. Even small personalisation signals genuine attention rather than mass messaging.
A small number of relevant emojis ( for service info, for friendliness, for sports, for confirmation) make messages feel warmer and more personal in WhatsApp's visual environment. Avoid emoji overload (more than 2–3 per message) which looks unprofessional. Match your emoji use to the client's communication style — younger clients expect them; older clients may prefer plain text.
Within 2 hours during your stated support hours, within 4 hours in evenings and weekends. During live sports events — when clients are most likely to message about issues — aim for under 15 minutes. Response speed is the most visible signal of your service quality to prospective clients who message for the first time.
WhatsApp Business quick replies (triggered by typing '/') semi-automate common responses. Third-party WhatsApp automation tools exist but violate WhatsApp's terms and risk account bans. The most sustainable approach: quick replies for your most common messages, plus personal attention for all actual conversations.
Start Your IPTV Reseller Business Today
Standard from £139.99. Premium from £299.99. Zero fees. Credits never expire.